常见问题 Question & Answer
关于预约 About reservation
- Q.怎么预约？
- 可以通过电话・邮件、或者下方的预约栏进行预约。
如果是电子邮件或预订表格，预订将在3个月前至2天前接受。
在电话的情况下，预订被接受，直到一天。
如果您匆忙或如果您超过11人，请通过电话进行预订（请用英文或日文说话）。
和服租赁案
一旦正式预订电子邮件从商店到达，预订就结束了。
在您穿好和服从店里出发前请支付。
外拍摄影案
外拍摄影存款请提前支付 3300日元。
预约联系后，我们将从我们的商店发送付款方式电子邮件，所以请通过银行转帐或信用卡付款。
确认预订费后，将进行正式预订。
当您在预订当天到店内时，请付余款。
周六，周日，节假日，3月至5月，9月至12月拥挤。
请尽早预订。
有关可用性，请随时与我们联系！
- Q.没有预约可以吗？
- 这是可能的，在无保留的情况下，进行保留的人将优先。
而且根据当天店内的预约情况、您会有等待或被拒绝的可能、请您理解、原谅。
请尽早预订。
- Q.预约的时间・内容・人数可以变更吗？
- 可以。如有变更的需要、请尽早的联系我们、以方便我们为您准备。
- Q.可以一次预约多人吗？
- 11人以上的预约请直接电话联系我们。（请用英文或日文说话）
- Q.Can I make a reservation outside the opening hours such as early in the morning?
- I‘m terribly sorry, we can't do that.
- Q.When I was late for the appointment time?
- In addition to you, there are many people who have reservations before and after.
So, as you arrive late, the order of dressing may change.
In the case of location shooting, the shooting time may be shortened.
If you are delayed significantly, there is a possibility of cancellation.
Please let us know as soon as possible when you may be late.
Especially in Kyoto the road is very crowded on Saturdays, Sundays, holidays, March to May, September to December, it takes time to move by car.
There are times when the bus is full of people and you can not get on at once.
It’s better to give yourselves a little extra time when moving around.
关于取消 About cancel
- Q.预约可以取消吗？取消会有罚金吗？
- 可以取消。
和服租赁案
当天取消我们将收取预约内容100%的费用。三天前取消收取80%、一周前取消收取50%。
外拍摄影案
存款 3300日元。
关于店铺 About SHOP
- Q. 最近的车站在那里？
- 如果是电车、距离京阪电车「祗园四条」站徒步约16分钟。
「祗园四条」下车后、沿四条街道向八坂神社方向前进、在到达东大路街道后右转。在写有「高台寺南門通り」字样的标示牌的十字路口左转100米后、店铺所在的白色建筑将会出现在您的右手边。
另外、店铺距离阪急线「河原町」站徒步16分钟、距离京阪线「清水五条」站徒步16分钟、距离JR各线「京都」站约14分钟的车程。
市公交车「東山安井」站下车后步行约2分钟。
请参照这里 店铺信息・地图
- Q. 想打车前往、具体该怎样向出租车司机传达店铺的位置？
- 去高台寺方向（Kodaiji）。在「东大路通（Higasiooji-doori）」的「高台寺门前通（kodaiji-monmae-doori）」的十字路口向东100米后右手边的白色建筑。
- Q. 想开车去、有停车场吗？
- 非常抱歉、本店没有专用的停车场。
请使用店铺附近的公共停车场。
请参照这里 店铺信息・地图
- Q. 店铺的休息日是几号？
- 终年无休。
- Q. 有会说英文的店员吗？
- 店内有日常会话程度的店员。
关于付款 About payment
- Q. 有什么样的支付方法？
- 现金或信用卡（VISA, MASTER, JCB, AMEX, Diners, DISCOVER, MUFG, DC, UFJ, NICOS, SAISON, 銀聯）。
- Q. 费用在什么时间支付？
- 和服租赁案
在您穿好和服从店里出发前请支付。
外拍摄影案
外拍摄影存款请提前支付 3300日元。
预约联系后，我们将从我们的商店发送付款方式电子邮件，所以请通过银行转帐或信用卡付款。
确认预订费后，将进行正式预订。
当您在预订当天到店内时，请付余款。
- Q. Are there any additional charges besides each plan?
- Kimono rental
Hair and makeup by staff, location photography will be charge separately.
Location shooting
In the case of a tourist plan, up to 10 people can be photographed within the price.
Kimono rental fee, photographer's booking fee, prices of shrines and temples will be charged separately.
If you use a taxi it will be your payment.
关于孩子 About Children
- Q. What sizes are there?
- Size is about 70cm (28 in) to 150cm (59 in), more than 160cm (63 in) please use the adult's plan.
- Q. Are there hair accessories and bags for children?
- Yes, we have. There are lots of Japanese cute hair accessories.
Any other there are some bags and sandals that looks good in a kimono.
All can be used free of charge.
Extra fee will be charged if the staff does hair set.
- Q. What if children do not like Japanese sandals?
- Japanese-style sandals for children are easy to wear, but there is no problem even if you wear general shoes.
- Q. Can you keep stroller?
- Yes, we will keep it.
However, please be sure to keep expensive items and valuables yourself.
- Q. If the child suddenly got sick on that day, do I need a cancellation fee?
- In the case of kimono rental, no cancellation fee is required.
Please give priority to the physical condition of the child.
In the case of location shooting, a deposit of 3,000 yen (without tax) is required. I‘m terribly sorry.
Please be sure to contact us in case of cancellation.
关于和服租赁 About rental
关于租赁方法
- Q. Do I need any preparation?
- For women
You do not have to prepare anything. So please come to our shop with empty hands.
Brassiere recommendation is non-wire type, bralette, sports bra. It also sells at the store.
Panties recommendation is low rise type.
In winter, it is better to have bring a wider neckline or V-neck T-shirt, leggings or spats.
For men
You do not prepare. So please come to our shop with emptyhands.
In winter, it is better to have bring a wider neckline or V-neck T-shirt, leggings or spats.
- Q. 有没有适合和服的发饰？
- 是的！我们有从休闲到正式的各种发饰！
即使是您自己整理头发、也都可以免费使用。
- Q. 替换下的衣物或行李是否可以寄放在店内？
- 替换下的衣服和行李我们可以为您保管。它是免费的。
但贵重物品请您务必随身携带保管。
当天返还・次日返还的情况下、我们可以为您保管到和服返还的时候。
- Q. 雨天等天气不好的时候也可以租赁吗？
- 一般的雨天可以租赁。
但是、暴雨・大雪・台风等其他恶劣天气的情况下、会拒绝租赁的可能。请您理解、原谅。
- Q. 我应该什么时候回商店？
- 请务必在当天17:30前返回。行李于17:30后不能退回。
如果当天不能退还和服，请在17:30之前说「我想使用第二天退货选项」。
如果第二天返回，请在第二天17:00之前退还。
* 第二天退货选项＋1100日元 / 其他丝绸和服＋2200日元（每人）
- Q. 我想在晚上使用和服。 是否有可能在第二天返还？
- 如果当天不能退还和服，请在17:30之前说「我想使用第二天退货选项」。
如果第二天返回，请在第二天17:00之前退还。
* 第二天退货选项＋1100日元 / 其他丝绸和服＋2200日元（每人）
关于和服・浴衣
- Q. 和服都是有哪些种类？
- 有和服（女性・男性・儿童）、浴衣（仅限夏季：女性・男性・儿童）、二尺袖（女性）。
请不要犹豫与我们联系。
- Q. 不知道有没有适合自己体型的号码？
- 我有各种尺寸的和服。男士和服达XXL尺寸。
足袋于女性（白色）高达26厘米，男士（黑色）高达30厘米。
请不要犹豫与我们联系。
- Q. 孕妇可不可以租赁和服？
- 如果您是孕妇，如果您怀孕5个月后就可以了。
租赁时如果隐瞒或没有事先告知我们孕妇的情况、对于租赁过程中出现的意外情况本店不承担任何责任。请您理解、原谅。
- Q. Can I choose Kimono which I want to wear in advance?
- You can choose it. It costs + 500 yen (without tax) as a commission.
When you came to the store on the day of reservation please pay.
- Q. Can I rent multiple pieces of the same kimonos?
- There is only one piece of most kimono, it is difficult. I‘m terribly sorry.
- Q. Are there any tips to keep wearing kimonos beautifully?
- Please extend your spine and walk with a small stride.
If possible, please do not raise the arm higher than the shoulder.
When sitting, please sit shallow and turn your toes inward.
Panties recommendation is low rise type.
- Q. 冷的季节该怎么办？
- 当寒冷时，我们可以提供披肩（免费），外褂（除涤纶计划外，妇女免费 / 使用所有计划时，男性免费 / 限量），贝雷帽（330日元），皮草（330日元）。
或者建议您可以准备开领较大的T恤衫、紧身裤、暖宝等等。
- Q. Are there any tips for keep me cool in the summer?
- Please fan your armpits with a Uchiwa or Sensu(japanese hand fan).
In summer, it is better to have bring a Handkerchiefs, drinks, salt candies.
- Q. 如果和服被弄脏怎么办？
- 在合成纺织品和服的情况下，一般的污垢没有问题。
但是、如果有大面积的污垢或无法修复的破损的话、我们将向您要求赔偿。
和服与小物品的丢失也同要需要赔偿。
- 在丝绸面料如振袖和服或复古和服的情况下 -
在丝绸和服的情况下，它是非常精致的，如果有污垢，泥浆飞溅或潮湿，将收取洗衣费。不要在和服上晃动香水或理发师喷雾。请注意不要在雨中弄湿。
关于发型・穿着 About dressing, hairset & makeup
- Q. 没有穿过和服、有人指导吗？
- 请放心。我们经验丰富的工作人员，从休闲到正式，将指导您穿衣并为您提供帮助。
- Q. 穿和服与整理发型大概需要多少时间？
- 大概需要40分钟。（繁忙期的时候可能需要更多时间）
- Q. 有没有适合和服的发饰？
- 是的！我们有从休闲到正式的各种发饰！
即使是您自己整理头发、也都可以免费使用。
- Q. 有没有店员可以帮助整理发型？
- 发型设计（＋1650日元）、振袖套餐・发型设计（＋3300日元）、化妆（＋3300日元）。
从休闲到正式的发型经验丰富的女店员会做出适合和服的发型，所以即使是不擅长整理头发的顾客也可以放心使用。
- Q. 有适合短发的发型设计吗？
- 将上面的头发卷起就可以漂亮的完成。
头发有一定长度就可以进行设计、具体可以向店员咨询。
关于外拍摄影服务 About location shooting
关于摄影师
- Q. What kind of cameraman are there?
- Please visit The Location Shooting Site : Cameraman (Japanese version only).
- Q. Can photographers be appointed?
- Yes, please be sure to specify at the time of reservation. Appointment on the day is quite difficult.
The appointment fee from 3,000 yen (without tax).
- Q. Can I change photographers on that day?
- I‘m terribly sorry, but we can not change it.
关于照片数据
- Q. Can I get photo data for free?
- Yes, you can get all photo data for free!
We will send you the download address by e-mail.
Basically, all photos are color corrected and sent a month later (a month and a half during peak season), free of charge.
If you are in a hurry, we will send you color corrected photos by 24:00 the next day (within a week during peak season). It will cost +3,300 yen extra.
If you need USB and SD card, we sell it for 1,100yen.
In addition, it will be +3,300yen if you wish to hand over on the day.
- Q. There are scars and scratches on the face and body, can you retouch the data?
- Yes. It is possible. Please feel free to contact us.
- Q. Can I publish photos on blogs and SNS sites?
- Wow, Thank you so much!
Instagram's hash tag is #rentalkimonorose.
关于摄影地点
- Q. What happens when it is raining or bad weather?
- If it is light rain, there is no problem.
However, in case of heavy rain, heavy snow, typhoon is a possibility of cancellation. I‘m terribly sorry.
In that case, we will refund the deposit of the location shoot.
- Q. How do you move from shops to shooting locations?
- In the case of Higashiyama plan, it is on foot.
In the case of Gion plan, we will move by taxi.
The taxi fare will be paid by the customer.
- Q. When is the beautiful period of cherry blossoms in Kyoto city?
- It is roughly from late March to early April. However, it varies widely from year to year.
- Q. When is the beautiful autumn leaves in Kyoto city?
- It is roughly from November to early December. However, it varies widely from year to year.
- Q. Is it possible to shoot in places other than specified?
- Basically we can not accept it. I‘m terribly sorry.
关于外拍摄影
- Q. I am worried because I am not used to being photographed.
- Don’t worry. Most customers are not used to shooting.
While taking a sightseeing in Kyoto, I will take pictures fun.
Please leave it to me.
- Q. Is it possible to request a cut or a pose that I want to shoot?
- please feel free to contact us! We will respond to requests as much as possible.
However, it may not be possible to respond to the request depending on the situations and time of the spot, the weather, the degree of crowding, and the contents. I‘m terribly sorry.
Please visit Location photo gallery (Japanese version, Google Translate available).
- Q. Can I eat or shop along the way?
- Yes. It is possible.
However, please note that eating and drinking and shopping time are also counted as shooting time.
If you enter a cafe and need photographer food and drinks, it will be your payment.
- Q. Can I take a break if I get tired on the way?
- Yes. Please tell the photographer if you get tired.
However, please note that break times are also counted as shooting time.
If you enter a cafe and need photographer food and drinks, it will be your payment.
- Q. Can I bring a friend or family other than the target person?
- Yes. It is possible.
- Q. Can I bring my own Kimono and request only for location shooting?
- Yes. It is possible.
The dressing service of the kimono you brought is from 6,000 yen.
- Q. Can I bring my own shooting props and use them?
- Please feel free to contact us.
- Q. Is it possible to use only location shooting?
- Yes. It is possible.
- Q. Can I return this?
- Sorry, We can not accept returning and refunds.
- Q. Is it possible to take pictures at a shrine or a temple?
- Some shrines and temples may not be able to take pictures.
其他 Others
- Q. 附近有推荐的饮食店吗？
- 高台寺万治郎、祗园花咲等日本料理店非常好吃。从京都祗园到东山之间也有很多不错的店铺。
请参照这里 博客：京都观光信息